Last updated: August 2026
Family Handover Pack is a digital product generated instantly and personally to you at the point of purchase. Because of this, we're generally unable to offer refunds once your pack has been successfully generated.
If you believe you were charged in error, or the pack failed to generate due to a technical fault on our end, contact us and we'll investigate. Refunds in these cases are issued at our discretion once we've looked into what happened — we don't guarantee a refund automatically simply because a request is made, but we will look into every case fairly and respond promptly.
Email us at support@nkd-solutions.com with your order details and what went wrong, and we'll investigate and get back to you. Payments are processed by Paddle.com as our payment provider, but refund requests should come to us directly first so we can look into the issue.